By visiting, browsing, or using this website, you acknowledge and agree to comply with these Terms and Conditions of Sale. These terms apply to your access to the website, purchases made through our online retail store, communications with our customer service team, and your use of the features, content, and services made available through the site. If you do not agree with these conditions, you should discontinue your use of the website and refrain from placing orders through our retail platform.
Customers must be at least 18 years old or otherwise have reached the legal age necessary to enter into a binding agreement in the jurisdiction where they access or use the website. By creating an account, browsing the site, submitting information, or completing a transaction, you represent that the information you provide is accurate, current, and complete and that you have the legal capacity to accept these terms.
All content displayed through the website may be protected by copyright, trademark, trade dress, design rights, or other applicable intellectual property protections. This may include product descriptions, written materials, photographs, illustrations, logos, graphics, page layouts, software, product designs, and other website elements. Such materials may be owned by our independent retail business, our suppliers, or other respective rights holders. Customers may view and print reasonable portions of the website for personal and non-commercial shopping purposes. Reproduction, modification, publication, distribution, commercial exploitation, framing, or other unauthorized use is prohibited unless appropriate written permission has been obtained.
Names, logos, trademarks, product identifiers, designs, and other intellectual property belonging to third parties remain the property of their respective owners. Nothing contained on this website should be interpreted as granting customers ownership or licensing rights to any third-party intellectual property.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability information, and other website content are presented accurately. However, occasional typographical errors, technical inaccuracies, outdated information, inventory discrepancies, or pricing mistakes may occur. Product colors may also look different depending on a customer’s screen, device, or display settings. We reserve the right, where legally permitted, to correct errors, update information, modify availability, adjust displayed prices, or cancel an order when a transaction has been materially affected by an error.
Website availability is not guaranteed at all times. Technical maintenance, internet disruptions, server problems, software failures, third-party service interruptions, security incidents, or circumstances beyond our reasonable control may temporarily affect access to the website. To the extent permitted by applicable law, we are not responsible for losses resulting solely from temporary interruptions or circumstances outside our reasonable control.
The website must be used only for lawful purposes. Customers may not interfere with the operation or security of the site, attempt to gain unauthorized access to restricted areas, introduce malicious software or harmful code, circumvent security protections, use unauthorized automated tools to collect information, scrape website content, or obtain personal information belonging to other customers. We may restrict or terminate access when we reasonably believe that a user has attempted to compromise the security, reliability, or proper operation of the website.
Products sold through our website are primarily offered for individual consumer use. Unless expressly authorized by us, customers may not purchase merchandise for unauthorized commercial resale, bulk redistribution, reproduction, or other improper commercial purposes. We may limit, reject, or cancel transactions when an order appears to involve fraud, payment irregularities, unauthorized resale, unusually large quantities, or conduct that conflicts with these terms. Order restrictions may take into account transaction information, account details, billing information, shipping destinations, payment information, and other relevant circumstances.
Nothing in these restrictions is intended to prohibit legitimate private transfers of previously purchased used merchandise when such activity is lawful and occurs as an ordinary personal transaction.
Promotional offers, coupon codes, discounts, sale prices, and other purchasing incentives are subject to the specific conditions associated with each offer. Promotional pricing generally applies only during the stated promotional period and to qualifying merchandise. Unless otherwise specified, promotional benefits cannot be retroactively applied to completed purchases. We may modify, suspend, or discontinue an offer when necessary, subject to applicable legal requirements.
Our website may use automated technologies and digital tools to assist with search, recommendations, customer support, fraud prevention, product discovery, logistics, and general website operations. These technologies may include artificial intelligence systems, virtual assistants, automated search functions, recommendation tools, and other software-based services. Automated information may occasionally be incomplete, outdated, or inaccurate. Customers should therefore rely on applicable written policies or contact customer support when an exact answer is important.
Information generated by an automated feature does not create a contractual obligation unless the information has been separately confirmed by an authorized representative of our independent retail business. Customers should also avoid submitting confidential financial information or other highly sensitive information through automated tools unless the website specifically provides a secure mechanism intended for that purpose.
Interactions with automated services may be processed in accordance with our Privacy Policy. Information associated with these interactions may be used for purposes such as improving customer service, website functionality, automated systems, security, and related operations. By using automated features, you acknowledge that such systems have inherent limitations and should not always be treated as infallible sources of information.
The website may contain links to external websites, applications, social media services, or other third-party platforms. These external services operate independently and may have separate privacy policies, terms, and operating procedures. Providing a link does not necessarily constitute an endorsement or guarantee of the third-party service, and we are not responsible for the content, availability, security, or practices of independently operated external websites.
Returns and exchanges are subject to the requirements applicable to the relevant purchase. In general, qualifying merchandise should be returned within 30 days of the original purchase date and should remain unused, unworn, clean, and in suitable condition for resale. Original tags should remain attached when applicable. Merchandise showing stains, odors, pet hair, washing, damage, excessive wear, or other indications of use may be refused for return or exchange.
Customers should complete the applicable return process before sending merchandise back. If return authorization or specific instructions are required, customers must obtain the appropriate approval and follow the provided shipping instructions. Merchandise sent without following the required process may experience delays or may not qualify for acceptance.
After an approved return has been received and inspected, the eligible refund will generally be returned to the original payment method within approximately five to seven business days after processing. Applicable shipping charges may not be refundable. The exact time required for the refund to appear in a customer’s account depends on the customer’s bank, card issuer, payment provider, or other financial institution.
When inventory permits, an eligible product may be exchanged for a different size. Size exchanges depend on available stock and may not be offered for every product, location, or transaction. Once an approved exchange is received and processed, the replacement merchandise will generally be prepared for shipment within approximately five to seven business days.
If the requested replacement size is unavailable when the exchange is processed, the eligible purchase amount may instead be refunded to the original form of payment. Certain gift transactions may be handled through store credit when applicable to the purchase circumstances.
Customers requesting a different product, color, or style instead of a size replacement may be required to submit a new order. Qualifying new purchases shipped within the United States may receive standard shipping at no additional charge when the applicable conditions are satisfied. Customers may need to pay for the replacement order before the refund for the original merchandise has been completed.
We may monitor return and exchange activity to identify patterns that reasonably suggest fraud, abuse, excessive policy use, or other improper conduct. Where permitted by law, we may decline or restrict future return or exchange requests when there is reasonable evidence that applicable policies have been misused.
To the fullest extent allowed by applicable law, you agree to protect and hold harmless our independent retail business, its owners, affiliates, employees, contractors, agents, licensors, and service providers from claims, losses, liabilities, damages, expenses, or costs arising from your unlawful use of the website, misuse of services, or violation of these Terms and Conditions.
For eligible customers in the United States, certain disputes may be subject to individual binding arbitration rather than litigation in court, except where applicable law provides otherwise or an applicable exception applies. To the extent permitted by law, these terms and disputes relating to purchases or website use are governed by the laws of the State of California, without regard to conflict-of-law principles. Any matter that is not required to be resolved through arbitration may be brought before a court with appropriate jurisdiction in California, subject to applicable jurisdictional requirements.
Before initiating formal proceedings, customers and our business are encouraged to make a reasonable effort to resolve disagreements directly. Customers may contact our support team and explain the relevant circumstances, provide applicable order information, and identify the resolution they are seeking. We will review the matter and make reasonable efforts to determine whether it can be resolved without formal proceedings.
Where legally permitted, disputes must be brought individually rather than as class actions, collective proceedings, consolidated claims, or representative actions. Certain rights, procedures, or exceptions may nevertheless apply where required by applicable law.
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted. We may periodically revise these terms to reflect operational changes, new website functions, updated services, business practices, or legal requirements. Revised terms become effective when posted on the website unless another effective date is expressly stated.
Our business operates independently as a retailer of authentic KUIU products. We are not affiliated with, owned by, operated by, sponsored by, endorsed by, or otherwise associated with KUIU or the official KUIU website. References to KUIU products on this website are made solely to identify the merchandise offered through our independent retail business. These Terms and Conditions apply to purchases made directly through our store and should not be interpreted as the official terms, policies, warranties, or conditions of KUIU or the official KUIU website.
For questions regarding these Terms and Conditions, orders, returns, exchanges, website access, or other customer service matters, please contact us at kuiuretailer@gmail.com or +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When contacting our team, customers should provide their order number and a clear description of the matter whenever possible so that we can review the relevant transaction and provide appropriate assistance.