We want customers to feel confident when purchasing products through our independent retail store. If an item does not meet your expectations or you need a different size, you may request a return or size exchange within 30 days from the original purchase date, provided that the merchandise meets the eligibility requirements described in this policy. We recommend reviewing these conditions carefully before returning any product so that your request can be evaluated and processed without unnecessary delays.
All merchandise submitted for return must be in suitable condition for resale. Items should be unused, unworn, clean, and free from damage or noticeable signs of handling. Products that have been worn, washed, stained, modified, damaged, or otherwise used may not qualify for a refund or exchange. When a returned item arrives at our facility, our team may examine the merchandise to determine whether it satisfies the applicable requirements.
For an approved return, the refund will generally be issued to the original payment method used when the order was placed. If returning funds to the original payment method is not possible or another arrangement applies, store credit may be offered when available. Once a refund has been initiated by our business, the time required for the funds to become visible in the customer’s account may vary according to the payment provider, payment method, and financial institution.
Products purchased as a bundle, package, or complete set must normally be returned together. Individual pieces from a bundled purchase cannot be returned separately when the original transaction was sold as a complete unit. Customers returning a package should ensure that all products, accessories, and components included with the original purchase are included in the return shipment. A missing component may affect eligibility for a refund or exchange.
Customers who need a different size may request a size exchange within 30 days of the original purchase. A size exchange applies only to the same product being exchanged for another available size. The original item must remain unworn and must otherwise satisfy the requirements of this return policy. Exchange requests are subject to inventory availability, so submitting a request does not guarantee that the desired replacement size will still be available when the returned merchandise is received and reviewed.
For eligible size exchanges, standard shipping for the replacement item is generally provided without an additional shipping charge. After the returned merchandise reaches our facility, the exchange request has been reviewed, and the request has been approved, the replacement item will generally be prepared for shipment within approximately five to seven business days. Processing times may vary depending on inventory levels, return volume, and other operational circumstances.
A size exchange is intended only for changing the size of the same product. It cannot normally be used to select a different product, style, model, or color. Customers who would prefer another design or product may return the original eligible merchandise and place a new order for the desired item. If assistance is needed when selecting another product, customers may contact our support team for general guidance.
When a customer places a new order after returning an item, the new transaction will be governed by the price, availability, shipping terms, and other conditions applicable when that order is placed. Eligible replacement purchases shipped within the United States may qualify for standard shipping at no additional charge according to the applicable order terms. After an eligible return has been received and approved, the associated refund will generally be initiated within approximately five to seven business days.
Return and exchange processing can take longer during periods when our store receives an unusually large number of requests. Major promotions, seasonal shopping periods, holidays, and high-volume sales events may increase the amount of time required to inspect and process returned merchandise. During particularly busy periods, processing may take up to 15 business days after the returned package has arrived at our facility. Customers should also allow sufficient time for the return shipment to travel to our facility, as transit time is separate from the internal processing period.
Certain products are not covered by the standard return and exchange policy. Outlet merchandise, physical gift cards, and electronic gift cards are final-sale items and are not eligible for return, refund, exchange, or store credit after purchase. Customers should carefully consider final-sale purchases before completing the transaction because these products cannot be changed through the standard return process.
Before sending merchandise back, customers should verify that the product meets the applicable return conditions and that all components originally included with the order are present. We also recommend keeping the order confirmation, order number, purchase information, and relevant shipping details until the return or exchange has been completed. Accurate information can help our customer service team identify the original transaction and address the request more efficiently.
Customers should use the return procedure provided by our independent retail business rather than sending merchandise through an alternative or unauthorized return method. Following the applicable instructions allows our team to properly identify the package and associate the returned merchandise with the correct order. Returns sent without the required information or through an unapproved method may take longer to identify and process.
For orders delivered outside the United States, additional considerations may apply. International returns can be affected by the destination country, shipping carrier, customs requirements, transportation arrangements, and the terms associated with the original shipment. Because international return procedures may differ from domestic returns, customers outside the United States should contact our customer service team before sending an item back if they are uncertain about the appropriate process.
A refund may not appear in a customer’s account immediately after it has been approved. Once our business initiates the refund, additional processing time may be required by the payment processor or financial institution before the funds are credited to the original account. The actual posting time depends on the payment method and the financial institution involved. Where store credit is provided, it may be processed separately from a traditional payment refund.
Every returned item remains subject to inspection before a refund or exchange is finalized. If the merchandise does not satisfy the required eligibility standards, the requested return or exchange may be declined. Depending on the circumstances, merchandise that is determined to be ineligible may be returned to the customer. This review process allows our independent retail business to apply the return requirements consistently.
We aim to make the return and exchange experience straightforward while maintaining reasonable conditions for product eligibility. Customers who are uncertain about whether an item qualifies, need assistance with a size exchange, want to confirm whether a particular replacement is available, or have questions about an outstanding refund are encouraged to contact our customer service team before taking further action.
Our business is an independent retailer of authentic KUIU products and is not affiliated with, operated by, sponsored by, endorsed by, or otherwise connected to KUIU or the official KUIU website. The return and exchange procedures described here apply to purchases made through our independent retail store and should not be understood as the official return policy of KUIU.
For questions about returns, exchanges, refunds, or related order matters, customers may contact us at kuiuretailer@gmail.com or +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When contacting our team, please provide your order number, the email address associated with the purchase, and a brief description of the request whenever possible. Providing complete information at the beginning of the inquiry can help us review the matter and provide appropriate assistance more efficiently.